1 - Preview the "10 Secrets" Slides

Download, study, and absorb the "10 Secrets to World-Class Customer Care." These are your opportunity for a jumpstart. Then, let us share the core concepts and foundational principles of Customer Astonishment, which make these secrets not so secret but so relevant, and so impactful on a lasting basis for your business as you win the loyalty of your customers.  

2 - Schedule a "Foundational" Seminar

Once you download the 10 Secrets slide presentation and have participated in the foundational seminar, you will be ready and able to conduct a more detailed workshop on the "10 Secrets" as a team. You will develop your team "Pride Factors." Wow will be on its way! Congratulations. 

4 - Invite Darby Onsite, or Telephone

Contact Darby anytime for further guidance as you implement the basic principles of "Customer Astonishment" with your team. Learn about other Cornerstone programs to support the creation of your "Culture of Service Excellence." Together, we can customize a development project to meet your overall needs.  

3 - Conduct Your Own "10 Secrets" Workshop

For Our Utah Clients: Please consider "The Cornerstone Principles of Customer Astonishment," our live 2.5 to 4-hour seminar and implementation workshop with safe-distancing. It will set in place core principles as valuable components of your personal skill set and your team culture. An honorarium plus travel expense reimbursement is requested.  Seminar Overview

Discover What It Means to Be a CustomerChampion™ - Visit the "Inquire" page.