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It’s about TALENT. Having the right talent is the bedrock capability you need to assure service excellence, to create those WOW experiences that positively astonish your customers and the many other stakeholders who depend on you.
The Power of Partnerships
Darby Checketts has always taught that nothing is impossible with the right partnerships. For years, we have searched for the ideal partners to complement the products and services we provide to our clients. Our programs will inspire you and provide the conceptual tools and strategies you need to create a Culture of Service Excellence. However, this commitment to excellence is more substantive and lasting when it is based on solid data and dynamic feedback from those who make the process work...when these individuals have the incentive to give their best...and when learning is a way of life.
Important Note: As you contact our key partners, we invite you to help us work in partnership to serve you by telling them that you discovered their unique capabilities at the Cornerstone Hub. Please let us know how your new connections with these partners are proceeding so we can work together to guarantee the results you expect.
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Allegiance has state-of-the-art Enterprise Feedback Management (EFM) tools to capture vital employee input and customer data; to analyze it and respond in a way that shows you are truly listening and tuned-in to the needs of those whom you serve. The Allegiance Active Listening System consists of:
 CustomerVoice: Develop loyalty through customer feedback.
EmployeeVoice: Measure employee attitudes and turnover risk.
PartnerVoice: Deepen relationships and build loyalty with partners.
SilentWhistle: Mitigate risk and fulfill SOX 301 requirements.
ActiveSurvey: Make quick decisions with intelligent survey tools.
MysteryShopper: Collect detailed point-of-sale customer feedback.
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TalentGuard experts will help you create those long-term rewards that demonstrate exceptional commitment to your key associates as they provide security for those they love and build the wealth that will allow them to accomplish their dreams. Behind the TalentGuard system is the expertise of Marc Ruskin who is the principal consultant and strategist for ECG, the Executive Compensation Group. Marc is a financial services industry wizard. He will become your point of access for a myriad of programs that enhance succession planning, executive compensation, estate planning, income continuation, risk management, retirement, long-term care, and all aspects of wealth building. These vital employment benefits guard the talent you cannot afford to lose. To guard your talent, you must help them guard the wealth they expect to create.
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Makau Corporation has built an exceptional curriculum of technology-based learning programs. These range from technical skills training to business education to professional development programs on a wide range of topics. You can opt for a single course or obtain a license to use the entire Makau library. Go to their Website and read about the fascinating symbolism of their Hawaiian fishhook logo. Makau offers enterprise-wide, 24/7 delivery of standardized and custom courses in partnership with nationally-known training professionals. We at Cornerstone Professional Development are pleased to announce that Makau has just released two of Darby Checketts’ new courses. These contain the core concepts for which Darby is best known and some of his most inspirational business and personal success stories. Please inquire about “Customer Astonishment: The Commitment to World-Class Customer Care” and “Leverage for Leadership in Business and Success in Life.”
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