Cornerstone / CustomerChampion...and how we can help you build and sustain a “Culture of Service Excellence.” You may also visit Darby Checketts’ Website at www.DarbyChecketts.com or telephone us directly at 866-654-0811.

Allegiance, Inc...and its Enterprise Feedback Management products and services. You may also wish to visit www.Allegiance.com or telephone Greg Heaps at 866-794-4785.

TalentGuard™...and its programs designed to help you recruit, reward, and retain your talent. The TalentGuard Website is currently undergoing construction. You may contact Marc Ruskin at execcompgroup@aol.com or by telephone at 480-221-1070.

Makau Corporation...with its outstanding training curriculum and technology-based learning systems. You may also choose to visit www.MakauCorp.com or telephone Nathan Bryant at 801-224-9449 x141.

FREE Book! If you would like to receive a complimentary copy of Darby Checketts’ new book, Customer Astonishment: 10 Secrets to World-Class Customer Care (148 pages, $14.95 retail value), please check here and provide us with a few comments on the challenges and/or opportunities you and your organization are addressing. Along with the book, we will provide some initial ideas for your consideration. Note: This offer is limited to one book per organization and to those located in North America. For other international locations, we would be happy to provide a complimentary subscription to Darby Checketts’ monthly IdeaLetter, which is sent electronically. Please indicate your interest in the newsletter along with your comments below.

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