Darby Checketts authored the original Customer Astonishment Handbook and he has continually updated and expanded his formula for astonishing success. A CustomerChampion™ professional certification program was developed to allow individuals to validate their readiness and commitment to positively astonish those who depend on them. The well-known Customer Astonishment Workshop has evolved into an entire system for cultural transformation. In 2006, Darby wrote Customer Astonishment: 10 Secrets to World-Class Customer Care. It is a succinct and friendly guide that will take your personal work satisfaction and your team's success to new and previously unforeseen heights.

SCHEDULE YOUR WORKSHOP

Discover the Customer Astonishment rallies and training workshops. We GUARANTEE that there are no other half-day or full-day learning experiences that will have as powerful an impact on the energy, the vision, and the commitment your employees bring to their day-to-day customer care opportunities.

As your employees become inspired by and committed to the principles of Customer Astonishment, Darby and his associates will work closely with your leadership team to manage those Systemic & Cultural (S&C) Factors that help or hinder your progress in truly astonishing your customers.

Contact Darby Checketts, or call 866-654-0811 to discuss your goals for business sustainability and growth. He will begin to illustrate how you can more fully engage your team in putting the cornerstone of your future success in place. We will provide a preliminary proposal that outlines the elements of a Service Excellence campaign to produce the new outcomes you expect.