Cornerstone Professional Development
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   10 Secrets to World-Class Customer Care

  1. Be Customer Champions.
  2. Get Connected.
  3. Get It Together.
  4. Know Your Customers.
  5. Know the Bear.
  6. Take Ownership.
  7. Stake Your Reputation.
  8. Add Value at Each Step of the Way.
  9. Smooth the Way.
  10. Create Options.


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