About Darby Checketts

In 1992, Darby Checketts set out to create the most high-impact training to assist with the core mission of any business professional: To create customer loyalty. Since then, Darby has worked with over 300 organizations worldwide as they each set out to build a Culture of Service Excellence. Darby's firm belief is that customer loyalty is the crowning achievement in any business. Employee engagement is the most powerful leverage for achieving this outcome. Darby traveled throughout the USA and around the globe visiting dozens of leading organizations and interviewing numerous individuals to discover the secrets to world-class customer care.

Biography:

Darby is the president of Cornerstone Professional Development, which he founded in 1985. He began his post-college career with Ford Motor Company in Dearborn, Michigan. He later served as Corporate Quality Services Manager for Digital Equipment Corporation in Maynard, Massachusetts. As a division vice president of Wicat Systems of Orem, Utah, he helped to pioneer Computer-Based Training methodologies. He has also served as a manufacturer's sales representative and as a continuing education instructor at Babson College in Wellesley, Massachusetts. As a consultant and coach, Darby has worked closely with hundreds of leading organizations in 25 countries on five continents. Millions of individuals have benefited from his eye-opening, highly energizing keynotes and educational presentations. His clients range from federal government agencies to Fortune 500 companies to small and rapidly growing firms in all industries. He is the author of 11 books. Download full bio