Services to Your Team

  • Provide Free Learning Tools and Coaching
  • Deliver Online and Onsite Training
  • Support Your "Culture of Service Excellence"
The Definition of Customer Astonishment
"To Strike with Awe and Wonder"
It is The Power in WOW.

 Move your team to the next level of Customer Care. It is about customer loyalty.

Experience Matters

Darby Checketts is founder of and principal consultant for Cornerstone. He is the author of the landmark "Customer Astonishment: 10 Secrets to World-Class Customer Care" book. He has consulted with over 300 organizational clients around the globe.

Consultations / Training

What Our Clients Say...

We provide a foundational tutorial (online or onsite) to establish the basic principles of Customer Astonishment and then provide you with the tools to conduct your  own "10 Secrets to World-Class Customer Care" team workshop.

"Darby Checketts has amplified our spirit and understanding of service excellence through his teachings and strategic vision. He has helped us apply the principles of Customer Astonishment across our company." 

               -- The Mercury Insurance Group