Customer loyalty is the crowning achievement in any business! Leadership: O2 = Operational & Organizational Excellence.
Cornerstone: Our Company History and Commitments
New Website. Welcome to our new "CustomerChampion" website. It also replaces what was formerly the "AstonishU" website. We encourage you to benefit from the principles and methodologies that Darby Checketts has shared with our clients over the years. He has written more than a dozen books. These are all available at Amazon.com, Barnes & Noble, and via your local bookstores. The core materials for "Customer Astonishment" are available here at our Product Store along with three other books that are in demand by our clients and other friends.
Our Company. Darby Checketts and Sharon Checketts established Cornerstone Professional Development in 1985. Darby Checketts has focused his professional career on the process that has always been known as Customer Service. He was challenged to identify new words to characterize the process—new terminology that would breathe new life into the traditional notions of customer care. These new words are: Customer Astonishment™. In 1998, the Customer Astonishment Handbook was published. The CustomerChampion™ professional certification program was launched in 2000. Sharon Checketts oversees this program for Cornerstone clients. As the principles and practices of Customer Astonishment became widely proven, a new book was published in 2006 entitled Customer Astonishment: 10 Secrets to World-Class Customer Care.
Service Excellence. Over the years, Mr. Checketts has worked with more than 300 client organizations in 27 countries around the globe. These organizations have embraced the principles of Customer Astonishment and their leaders have undertaken what we refer to as a Service Excellence Project.
Special Offers! You will learn more about our in-depth consulting projects at the "Consulting & Training" menu tab. In the interim, to provide you with affordable ways to get started, please consider these two opportunities: (A) An introductory Customer Astonishment or Leadership Excellence rally to energize your team. (B) A Business Walk-Through to help you identify the most immediate opportunities to positively astonish your customers and other stakeholders. Please inquire.
The New Economy: Let Us Help You Recreate the Cornerstones of Your Success...
Service Excellence Project
The new economy challenges us all to re-invent our businesses and create the new circumstances that will assure future propserity. As business owners, business operators, and as professionals, there are no more fundamental goals than to (a) retain valued customers and (b) successfully engage new prospects with the products and services that will benefit them. On the "Consulting & Training" page of this website, we illustrate the key steps of a Service Excellence Project that will raise the bar for customer care within your organization. We believe that customer loyalty is the crowning achievement in any business.
CustomerChampion™ Professional Certification Program
Those members of your team who have frequent and sustained interactions with your customers deserve special recognition for their level of commitment and for their contributions. We define a CustomerChampion as: "An individual who works with a clear sense of purose to satisfy the needs and exceed the expectations of his or her customers. As a true professional, this individual performs to recognized standards of excellence and put the needs of his/her external and internal customers first in order to produce results that are mutually beneficial." Please visit our "Resource Center" for detailed information about the CustomerChampion™ progam.
The Astonishing Leader: O2 = Operational & Organizational Excellence
In this new age of social media, gene mapping, and global competition, the factors that influence our business and life decisions are changing and increasing in number at light speed. It takes a range of mental capabilities to assimilate and make meaning out of it all—to see the whole picture of what's really going on and what lies ahead. One of the greatest mental powers any of us can cultivate is the ability to synthesize the multiplicitiy of inputs, perspectives, and experiences that are part of our increasingly complex everyday decisions and actions. It is this synthesis that unlocks creativity and unleashes the power of opposites to truly enable a whole-brained view of the world. We conduct a Leadership Excellence Project that will help you and your leadership team explore the range of management and leadership practices that are needed to be astonishing leaders—leaders who win the trust and expand the vision of their teams. Call and talk with Darby Checketts about this unique "O2" breakthrough.
Please contact us at (866) 654-0811 in South Jordan, Utah, to schedule a personal conversation with Darby Checketts and to learn more about the CustomerChampion™ certification program.