Move your team to the next level of Customer Care. It is about customer loyalty.

Experience Matters

Darby Checketts is founder of and principal consultant for Cornerstone. He is the author of the landmark "Customer Astonishment: 10 Secrets to World-Class Customer Care" book. He has consulted with over 300 organizational clients around the globe.

Consultations / Training

What Our Clients Say...

We deliver a team seminar to establish the basic principles  of Customer Astonishment.  We provide you with the       "10 Secrets" slides for your team workshop. The book is available in a Kindle edition at For "leadership" hardcopies, please contact us. Click image for overview. 

"Darby Checketts has amplified our spirit and understanding of service excellence through his teachings and strategic vision. He has helped us apply the principles of Customer Astonishment across our company." 

               -- The Mercury Insurance Group 

Services to Your Team

  • Provide Free Learning Tools and Coaching
  • Deliver Online and Onsite Training
  • Support Your "Culture of Service Excellence"
The Definition of Customer Astonishment
"To Strike with Awe and Wonder"
It is The Power in WOW.