Astonish: "To Strike with Awe and Wonder" = The Power in Wow!

Experience Matters

Darby Checketts is founder of and principal consultant for Cornerstone. He is the author of the landmark "Customer Astonishment: 10 Secrets to World-Class Customer Care" book. He has consulted with over 300 organizational clients around the globe.

Consultations / Training

What Our Clients Say...

We deliver a team seminar to establish the basic principles  of Customer Astonishment.  We provide you with the       "10 Secrets" slides for your team workshop. The book is available in a Kindle edition at For "leadership" hardcopies, please contact us. Click image for overview. 

"Darby Checketts has amplified our spirit and understanding of service excellence through his teachings and strategic vision. He has helped us apply the principles of Customer Astonishment across our company." 

               -- The Mercury Insurance Group 


  • Perhaps you have known us over the years or you have just read Darby Checketts' Utah Business  article:

  |  Back in the Game, Bolder than Ever  |

  • Goals: Press "RESTART." Make 2021-2022 a period of renewal. Assist your business in building a Culture of Service Excellence.

  • From Darby Checketts' book, Customer Astonishment: 10 Secrets to World-Class Customer Care, here are the downloadable tools we promised at no cost or obligation:

The 10 Secrets:  Slideshow  |  Study Guide

Click photo for bio.